Patient Rights

The right to take protective measures
Every individual has the right to receive appropriate services to protect against disease. In order to achieve this goal, the duty of health services is to ensure that everyone benefits from health services, scientific research results and technological innovations.

Right to benefit
Every individual has the right to benefit from health services to meet their health needs. Health services should be provided equally to everyone and there should be no discrimination regarding the type of disease, time of disease, place of residence or financial resources.

Right to information
Every individual has the right to receive information about his or her health status, available health services and how to benefit from them, and all scientific research and technological innovations. Healthcare providers must provide information in a language that the patient can easily access and understand. Patients have the right to receive information about themselves and their diseases in their own files and records, to photocopy it, to ask questions and to request correction of any errors.

Right to consent
Every individual has the right to receive relevant information so that he or she can participate in decisions regarding his or her health. This information is essential for any procedure and treatment, including participation in scientific research. Healthcare providers must provide patients with all information about any surgery or treatment – including information about risks, complications, side-effects and alternatives. The patient has the right to object to treatment or medical intervention, or to change his/her decision during the treatment process and object to its continuation. The patient has the right to object to being informed about his health condition.

Right to free choice
Every individual with sufficient knowledge has the right to choose between different treatment methods and people who will provide the treatment. The patient has the right to decide which diagnosis and treatment method will be used and the choice of doctor, specialist or hospital. Health services must ensure that this right can be exercised by providing information about the various health institutions and doctors who will apply this treatment and the results obtained. All obstacles restricting the exercise of this right must be removed.

Right to privacy and confidentiality
Each individual’s personal information; He/she has the right to request that information regarding his/her health status, diagnosis and treatment be kept confidential, as well as the confidentiality of his/her private visits while diagnosis and treatment are being carried out. Information and data regarding an individual’s health condition or the treatment administered to him/her must be confidential and maintained. Even during medical intervention, personal privacy should be respected, that is, it should be done in an appropriate environment and in the presence of people who really need to be there.

Respect for patients’ time
Every individual has the right to receive the necessary treatment quickly and within the specified time. This right applies to every stage of treatment. It is the duty of health services to determine waiting times, taking into account the services that must be provided within a certain period of time. If health care cannot be provided within a predetermined period, the possibility of using alternative services of the same quality must be guaranteed and the resulting expenses must be reimbursed to patients within a reasonable period of time. Doctors must allocate sufficient time to their patients, including time to provide information.

Being respected
Every individual has the right to receive health care in an environment where respect, care and attention are shown, friendly, gentle, compassionate and hygienic conditions are provided, and all noise and disturbing factors are eliminated.

Fulfilling religious duties
The organization has the right to fulfill its religious obligations within the limits of its means and within the framework of the measures taken by the administration.

Right to visit and companion
Every individual has the right to receive visitors in accordance with the procedures and principles determined by the institution, and to request to have a companion within the limits of the legislation and possibilities and if the physician deems it appropriate.

Right to quality standards
Every individual has the right to benefit from high quality health care. The right to quality healthcare requires that healthcare institutions and healthcare personnel provide satisfactory levels of technical performance, comfort and human relations.

Every individual has the right to be protected from harm resulting from malfunctioning healthcare, medical errors and errors, and to benefit from healthcare services and treatments that meet high standards of safety.

right to innovation
Every individual has the right to benefit from innovations, including diagnostic procedures, in accordance with international standards. The duty of the Health Services is to conduct and support research, especially considering rare diseases.

The right to avoid unnecessary pain/suffering and distress
Every individual has the right to be protected from pain and suffering, to the extent possible, at every stage of his or her illness. For this purpose, Health Services should take the necessary precautions to ensure that the patient’s treatment is easy and comfortable.

Right to personal treatment
Every individual has the right to direct diagnosis and treatment programs according to their personal needs. For this purpose, Health Services should provide flexible programs that always prioritize the right to treatment.

Right to complain
Every individual has the right to complain when he/she is harmed. Health Services must inform patients about their rights. The complaint must be responded to in writing by health care officials within a certain period of time.

Right to compensation
An individual who suffers physical or moral or psychological damage during health treatment has the right to receive compensation in a short time. Health Services must ensure that the right to compensation always exists, regardless of the cause and significance of the damage, even if it cannot be determined who actually bears responsibility.